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Daisy Lou's Services 0447 439 306

Privacy Policy

Introduction

Daisy Lou’s Services Pty Ltd is committed to providing quality plumbing, gas and building services to our clients, and to managing the personal information we hold in an open and transparent way. This policy explains how Daisy Lou’s Services Pty Ltd collects, uses, stores and discloses personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It applies to information collected through daisylous.com.au, by phone, by email and in person.

What is Personal Information and why do we collect it?

Personal information is information or an opinion that identifies an individual, or from which an individual can reasonably be identified. Examples of personal information we may collect include:

  • Names
  • Residential or property addresses
  • Email addresses
  • Phone numbers
  • Details about the work you would like carried out at your property

Daisy Lou’s Services Pty Ltd collects personal information through quote requests on daisylous.com.au, phone calls, emails, text messages and in-person discussions. We only collect personal information that is reasonably necessary for us to provide our services to you.

Primary Purpose

Daisy Lou’s Services Pty Ltd collects personal information for the primary purpose of providing our services, which include:

  • Plumbing and gas fitting
  • Bathroom renovations
  • Waterproofing and waterproof membrane systems
  • Building services
  • Drainage and blocked drain services

We may also use your personal information for secondary purposes that are closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. This includes preparing quotes, scheduling work, issuing invoices, arranging compliance certification and responding to your enquiries.

Sensitive Information

Sensitive information is defined in the Privacy Act 1988 (Cth) to include information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information, genetic information, biometric information and biometric templates.

Daisy Lou’s Services Pty Ltd does not generally collect sensitive information. Where sensitive information is collected, it will only be used for the primary purpose for which it was obtained, or for a directly related secondary purpose, with your consent, or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, Daisy Lou’s Services Pty Ltd will collect personal information directly from you. If we receive personal information about you from a third party, such as a property manager or a family member arranging work on your behalf, we will take reasonable steps to make you aware of the collection and the purposes for which it is held.

Disclosure

Daisy Lou’s Services Pty Ltd will not sell, rent or trade your personal information. Personal information is only disclosed:

  • With your consent
  • For the primary purpose for which it was collected, or a directly related secondary purpose you would reasonably expect
  • To suppliers, certifiers or regulatory bodies where this is necessary to complete and certify your work
  • Where required or authorised by law

Security

Daisy Lou’s Services Pty Ltd takes reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Personal information may be stored in hard copy and electronic form, and access is limited to those who need it to provide our services.

Client files are kept for a minimum of 7 years, in line with mandatory record-keeping requirements. When personal information is no longer needed for any purpose and is not required to be kept by law, we will take reasonable steps to destroy or de-identify it.

Access and Quality

You may request access to the personal information Daisy Lou’s Services Pty Ltd holds about you, and ask for it to be updated or corrected, by contacting us using the details below. For your protection, we will need to verify your identity before releasing or changing any personal information.

We take reasonable steps to make sure the personal information we collect, use and disclose is accurate, complete and up to date. Please let us know if any of your details change.

Policy Updates

Daisy Lou’s Services Pty Ltd may review and update this privacy policy from time to time to reflect changes to our business, services or legal obligations. The current version will always be available on daisylous.com.au.

Complaints and Enquiries

If you have a question about this policy, or a complaint about how Daisy Lou’s Services Pty Ltd has handled your personal information, please contact us. We will respond to your complaint within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Business Name: Daisy Lou’s Services Pty Ltd
Email: daisylous.service@gmail.com
Phone: 0447 439 306
Location: Zilzie QLD 4710